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* Full name must match/tally with your bank account name.
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NOTE : Do not share your user info with other.
PLEASE NOTE THAT WE DO NOT PERMITMEMBERS TO OWN MORE THAN ONE (1)ACCOUNT.

If duplicate account or info found, our company have the right to suspend your account and deduct all remaining credits.

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HELP CENTER

By registering to use the services covered by these Terms and Conditions on i288 (hereinafter each separately and all together collectively referred to as "i288", or "Site"), you are certifying that you are at least 18 years of age, and that you legally acknowledge to have read, fully understand and agree to be bound by and to comply with these "Terms and Conditions." If you do not wish to accept the following terms and conditions, you must neither register nor open an account and you will be unable to access the software and the gaming services offered in conjunction therewith.

All product information, registration on the site and use of any services offered by i288 are subject to these "General Terms and Conditions".

i288 reserves the right to amend these General Terms and Conditions at any time without prior notification. Such amendments shall become enforceable with immediate effect immediately upon publication in the "General Terms and Conditions" section of the i288 site. It is the user’s responsibility to review the General Terms and Conditions on a regular basis. Continued use of any services of the Site after a change or update has been made to the General Terms and Conditions will constitute your acknowledgement and acceptance of said change or update.

  • Login to i288 website & click on [Wallet].
  • In the [Wallet] page, click on [Deposit].
  • Select a method [Online Banking] or [ATM Transfer] for deposit transfer.
  • Choose which bank transfer from. Select the date and time, key-in amount.
  • Submit the banking receipt and choose the promotion you wish to take.
    *Note: Remember to take down the ‘Reference Code’ upon the completion of fund transfer/deposit transfer.
  • Check the deposit transfer status under [History] in [Wallet] page. The status will change from ‘Pending’ to ‘Approved’.
    *Note: The confirmation of funds transfer will be completed within 2 – 5 minutes.

*For any further enquiries, Please Contact our Customer Service Executive via '24 Hours Live Chat'.

*Registered customers can use any of our available domestic banks to perform deposits.

  • Login to i288 website & click on [Wallet].
  • In the [Wallet] page, click on [Deposit].
  • Choose to withdraw to an existing bank account or a new bank account. Bank account name must be identical with registered full name to ensure successful fund withdrawal.
  • For withdrawal to an existing bank, key in the amount and select the bank account to make withdrawal.
  • To withdraw to a new bank account, enter the amount and fill in the bank details for withdrawal.
  • Submit the withdrawal request. Check the withdrawal status under [History] in [Wallet] page. The status will change from ‘Pending’ to ‘Approved’.
    *Note: The confirmation of withdraw funds will be completed 5 - 15 minutes.

*For any further enquiries, Please Contact our Customer Service Executive via '24 Hours Live Chat'.

  • Login to i288 website & click on [Wallet].
  • In the [Wallet] page, click on [Deposit].
  • Key-in amount.
  • Choose from which game product credit wanted to be transfer. And which game product credit wanted to be transfer to.
  • Submit the request.
  • Check the transfer status under [History] in [Wallet] page.
    *Note: The confirmation of transfer funds will be completed instantly.

*For any further enquiries, Please Contact our Customer Service Executive via '24 Hours Live Chat'.

  • Why can't I access the website?
    Probably the website has been blocked. Please contact our customer service to send you a new website URL to download the game.
  • Can I change or cancel a registered account ID?
    Details of an account cannot be changed once registered. If required, you may re-apply for a new account, and previous account will need to be suspended.
  • Does my login ID need to be the same as my bank account ID?
    No, your login ID does not need to be the same as your bank account ID. However, your name has to be the same as per your bank account details to ensure smooth deposit or withdrawals.
  • Is my personal information secure?
    We use the best quality security measures to keep your personal information secure.
  • What should I do if the account name has been registered?
    Please click on "Contact Customer Service" at the bottom of our landing page to contact our Customer Service Executives who will be able to assist.
  • Why there is no available table for live games?
    Sometimes it is caused by the internet connection or the upgrading or maintenance of the game server. If it relates to Live Blackjack, the table may be full, please try another table or add yourself to waiting list for the next available table.

i288 maintains a strong commitment to provide our customers with a responsible gambling environment. Although gambling should be enjoyed as a recreational activity, it can nevertheless also cause a problem for a minority of customers. i288 aims to prevent compulsive usage and underage access to its online games while simultaneously providing a friendly and entertaining gambling experience for its customers. As a responsible operator, the well being of the i288’s customers is of utmost importance.

Remember though that whilst gambling operators can provide tools with which an individual can control their gambling, the operator cannot assume all responsibility for exercising that control. There has to be a large element of personal responsibility.

In line with that, i288 has implemented a self-exclusion function for customers who might need assistance in handling their compulsive gambling habits. Our customers may opt to self exclude themselves from having access to the Internet Betting Service or the Betting Platform for a period of either 7 days, 30 days, 90 days or for a permanent self-exclusion you may email to our customer service. Our customers may also set their own maximum value for their wagering activity for a 7 day period for Sports, Racing and Games separately. In the Casino, our customers are able to set an amount as the Maximum Betting Loss to limit the amount that they can lose in a rolling 7 day period. Our customers can also set a daily, 7 day or 30 day deposit limit to limit the amount that can be deposited for that period. The following are a few things our customers should remember in order to keep control while gambling:

  • Gambling should not be seen as a way of making money or paying debts. It should be entertaining.
  • Customers should familiarise themselves with the Sports Betting Rules and Games Betting Rules.
  • Customers should only gamble the amount that they can afford to lose.
  • Customers should not try to chase losses.
  • Customers should keep track of the amount of money and time they have spent gambling.
  • i288 is aware that occasional gambling might develop into a problem for customers. i288 encourages customers to consider seeking professional assistance from any of these organisations if our customers suspect that they have a gambling problem:

http://www.gamcare.org.uk
http://www.gamblingtherapy.org

*For any further enquiries, Please Contact our Customer Service Executive via '24 Hours Live Chat'.

*Registered customers can use any of our available domestic banks to perform deposits.